If you're having problems downloading your email from the mail server or finding it is timing out, try increasing the server timeout setting in Account Settings. This will give your mail more time to download and may prevent it timing out.

To increase your Timeout settings:

Outlook 2010

1. Open Outlook
2. Click File and select Account Settings 
3. Click Account Settings in the drop-down list
4. Double-click your Hostingbay email account in the list to edit its settings
5. Click More Settings to view the additional account settings
6. Click the Advanced tab on the settings window, then locate the Server Timeouts section
7. Drag the slider to the right to use a longer timeout
8. Click OK and then Cancel to save the new timeout setting for the selected account

Outlook 2007

1. Open Outlook
2. Click Tools and select Account Settings 
3. Highlight your Hostingbay email account and click Change under the E-mail tab
4. Click More Settings
5. Select the Advanced tab
6. Slide the bar to 5 minutes under Server Timeouts
7. Click OK, Next and Finish

Outlook XP and 2003

1. Open Outlook
2. Click Tools and select E-mail Accounts
3. Select View or change existing e-mail accounts and click Next
4. Highlight your Hostingbay email account and click Change
5. Click More Settings
6. Select the Advanced tab
7. Slide the bar to 5 minutes under Server Timeouts
8. Click OK, Next and Finish

Windows Mail, Outlook 2000 and Outlook Express

1. Open Outlook
2. Click Tools and select Accounts
3. Highlight your Hostingbay email account and click Properties
4. Select the Advanced tab
5. Slide the bar to 5 minutes under Server Timeouts
6. Click OK then Close

Thunderbird Version 2.x on Microsoft Windows

1.        Open Thunderbird
2.        From the Tools menu, click Options
3.        Click Advanced
4.        Click Network & Disk Space
5.        Increase Connection timeout from 60 to 120
6.        If problem persists, increase timeout

Thunderbird Version 2.x on Mac OSX

1.        Open Thunderbird
2.        From the Thunderbird’s menu, click Preferences
3.        Click Advanced
4.        Click Network & Disk Space
5.        Increase Connection timeout from 60 to 120
6.        If problem persists, increase timeout